ZeroHash Policies

Required Contact Information
Support Contact Email [email protected]
Support Contact Phone Number 855-744-7333
Zero Hash Address Zero Hash LLC (NMLS ID 1699379)
327 N Aberdeen St
Chicago, IL 60607
www.zerohash.com
Required Disclosures
Return/Cancellation Policy RETURN/CANCELLATION POLICY:
All transactions are final.
You are responsible for reviewing this receipt for accuracy and for notifying Zero Hash LLC of any suspected errors via email at [email protected] within 24 hours of the transaction. Failure to notify us of any suspected errors within twenty-four (24) hours of the transaction waives your right to dispute such transaction. Regardless of whether or not you notify us within twenty-four (24) hours, transactions in cryptocurrencies may be irreversible if the cryptocurrency is sent outside the control of Zero Hash, and therefore Zero Hash's ability to reverse such a transaction may be limited or impossible. Accordingly, losses due to fraudulent, accidental, or erroneous transactions may not be recoverable.
Liability for Non-Delivery or Delayed Delivery LIABILITY FOR NON-DELIVERY OR DELAYED DELIVERY:
Zero Hash LLC's, Zero Hash Liquidity Services LLC's, and Zero Hash Trust Company, LLC's aggregate liability, including for non-delivery or delayed delivery, is limited to losses resulting solely from the gross negligence, intentional misconduct or fraud of Zero Hash LLC, Zero Hash Liquidity Services LLC, Zero Hash Trust Company, LLC, their affiliates or any of their officers, directors, managers, partners, employees or independent agents or contractors, as determined by a court of competent jurisdiction or arbitration panel in accordance with the terms of the Zero Hash and Zero Hash Liquidity Services User Agreement.
Fraud BEWARE OF FRAUD:
Cryptocurrencies and money transfer services are commonly targeted by hackers and criminals who commit fraud. For more information on how to protect against fraud, visit the Consumer Financial Protection Bureau's website at https://www.consumerfinance.gov/consumer-tools/fraud/.
Price Risk The value of any cryptocurrency, including any digital assets pegged to fiat currency, commodities, or any other asset, is not guaranteed and may go to zero at any time and without warning.
Alaska For Alaska Residents Only: If your issue is unresolved by Zero Hash LLC ((855) 744-7333; NMLS ID 1699379), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf.

Submit a formal complaint form with supporting documents to: Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807.

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call (907) 465-2521.
Illinois Illinois Customers:
In the event of an unresolved complaint, please contact the Illinois Department of Financial and Professional Regulation - Division of Financial Institutions at 1-888-473-4858 or submit an online complaint at https://idfpr.illinois.gov/admin/dfi/dficomplaint.html.
Maine Maine Customers:
In the event of a dispute, please contact the Bureau of Consumer Credit Protection at 1-800-332-8529 or at www.credit.maine.gov.
Minnesota Minnesota Customers:
If you believe you are a victim of fraud, please contact the Minnesota Commerce Department Consumer Services Center at 1-800-657-3602 or [email protected]. For more information about how to protect against fraud and submit a complaint, visit https://mn.gov/commerce/money/fraud/. For more information on cryptocurrency, please visit https://mn.gov/commerce/money/investments/cryptocurrency/.
Texas Texas Customers:
If you have a complaint, first contact the consumer assistance division of Zero Hash LLC (NMLS ID 1699379) at 1 (855) 744-7333, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.